Advance Payment Discounts and Credit Cards on File
Internet Services can be cancelled at any time by the customer. The unused portion of any advance payment will not be refunded. A credit card on file is required for all residential accounts. Having a credit card on file authorizes us to process any and all delinquent charges accumulated on the account.
Cancellation of Onsite Services
Any Onsite service cancelled with less than 24 hours’ notice will be subject to 1 hour service charge.
Claims of Copyright Infringement
The Designated Agent to Receive Notification of Claimed Infringement is:
Denise Hamilton
Rapid Systems Inc.
1211 North Westshore Blvd. Suite 711
Tampa, Florida 33607
Telephone: (813) 232-4887
Facsimile: (813) 236-0014
E-mail: denise@rapidsys.com
Consequences of Violation
Violation of the Terms of Service by a Rapid Systems customer may result in temporary suspension or permanent termination of service, at Rapid Systems’ sole discretion. Rapid Systems does not issue service credits for any outages incurred through service disablement resulting from Terms of Service violations.
Cooperation with Other Providers
Using Rapid Systems’ facilities to engage in activities that violate the Terms of Service of any other network access provider is prohibited. For example, sending unsolicited commercial e-mail through Rapid Systems’ facilities to the subscribers of any Internet or online service provider that disallows unsolicited commercial e-mail is prohibited.
Copyright, Privacy, and Intellectual Property
Using a Rapid Systems connection to commit, aid or abet any violation of copyright or intellectual property law is prohibited. Pursuant to this Policy, Rapid Systems has terminated, and will continue to terminate, in appropriate circumstances, subscribers and account holders who are repeat infringers. This prohibition includes publishing a private e-mail message to third parties, by any means, without the express prior consent of the author. The e-mail addresses of Rapid Systems subscribers are not for sale or commercial distribution to third parties without the express prior consent of the subscriber.
Credit Card Payments
Rapid Systems does not accept credit card payments in excess of $5000.00. In order for Rapid Systems to accept a credit card payment for under $5000.00 and process payment via credit card, we require a credit card authorization form, signed by the cardholder, to be on file.
DNS Pointing Policy
Forward and reverse DNS pointing is offered with business packages only. Residential clients must upgrade to a business class package in order to establish these services.
E-mail and Usenet News
Using any Rapid Systems account or server to send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited e-mail (for example, by maintaining a spamvertised Web site), is prohibited. Rapid Systems reserves the right in its sole discretion to determine whether duplicative or mass e-mail messages are “unsolicited.” A complaint from the recipient is presumptive evidence that the message was unsolicited. Rapid Systems has no obligation to refer complaints to the sender or to identify complaining parties. Also, Rapid Systems reserves the right to remove email stored on the mail server in cases where the mailbox size is in excess of 100 megabytes without prior notification.
Conduct that directly or indirectly encourages, permits, or relies on spamming is included in this prohibition. Examples include failure to implement technical or administrative measures to prevent mass unsolicited e-mail, or providing spam “support services” such as e-mail dropboxes or sales of spamware. Similarly, using any Rapid Systems account or server to post advertisements or messages that violate the charter of any newsgroup or mailing list is prohibited. Rapid Systems reserves the right to make the determination whether a given message violates the newsgroup or mailing list charter. In most cases Rapid Systems will defer to the judgment of the newsgroup or mailing list moderator or administrator. Commercial messages that are appropriate under the charter of a newsgroup or mailing list, or that are expressly solicited by the recipients, are permitted.
Forgery of Identity
Falsifying addressing information or otherwise modifying headers to conceal the sender’s or recipient’s identity, for the purpose of circumventing this Policy, is prohibited. This provision is not intended to disallow the use of aliases or anonymous remailers for any legitimate purpose.
Goals
Rapid Systems’ goals are to protect network resources, preserve the privacy and security of Rapid Systems and our customers’ networks, and maximize the utility of Rapid Systems and the Internet, while recognizing Rapid Systems’ position in the Internet community as a whole.
Harassment or Illegal Activity
Conduct in connection with e-mail, Usenet news, or any other Rapid Systems service that is an obvious nuisance (such as “mail bombing” or falsifying authorship) or that would be unlawful in other contexts (for example, threats, harassment, defamation, obscenity, distribution or possession of child pornography, or software piracy) is prohibited.
Interpretation
The provisions of this policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this policy, is prohibited. Rapid Systems reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill. Rapid Systems expressly prohibits the posting or transfer on the Service of sexually explicit images, material inappropriate for minors, or other material which is offensive, indecent or obscene, threatening, abusive, libelous or would encourage a criminal or civil offense. Users may not attempt to circumvent user authentication or security of any host, network, or account on the Rapid Systems or the Internet at large. (Such practices are also known as “cracking” or “hacking” are prohibited.)
Rapid Systems does not control the content of newsgroups which are available to Users or of any posting to any newsgroup. All postings to newsgroups must comply with the Net Abuse Policy. All Users use such services at their own risk and are responsible for complying with these guidelines and applicable laws, rules and regulations. Rapid Systems reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
IRC (Internet Relay Chat)
Using programs that interfere with others’ use, or running an IRC robot, on any IRC server is prohibited. When logged into any IRC server, users are expected to comply with the rules and policies established by the server’s administrator.
Moderation of Residential Broadband Service
As an Internet Service Provider, Rapid Systems’ base business for residential service is determined partially by the amount of bandwidth customers utilize. Rapid Systems balances the cost and utilization while continuing to provide great service to all customers. Customers are not charged for the bandwidth consumed, nor do we have specific limits or caps on that bandwidth. However, if you utilize any of your Rapid Systems services in a manner which consumes excessive bandwidth or affects Rapid Systems’ network equipment, overall network performance or other users’ services, Rapid Systems may require that you cease, alter these activities or upgrade your service type to business class. This includes compromised computers and leaving P2P software unattended for long periods of time.
You are ultimately responsible for any and all activity that originates from your Internet circuit regardless of your knowledge of such activity. This includes but is not limited to activity by other household members, friends and guests. This also applies to security breaches of your own system by others who launch attacks from your machine. It is absolutely imperative that everyone with an Internet connection take proper precautions to ensure the security of their machine. Rapid Systems vigorously pursues all instances of abuse. If you feel you have been attacked or spammed, please notify Rapid Systems’ Abuse Department and appropriate action will be taken.
Modification
Rapid Systems reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Month to Month Agreements
Termination of any accounts without 30-day notice in writing will result in any advanced payment monies being forfeited. All service disconnections MUST be terminated in writing either email and or fax. Internet Service Accounts provided on Frame Relay or Digital Subscriber Lines can result in to 2 weeks termination time. Internet Service Accounts provided on rs|air will take two days termination time.
Open Mail Relays
Maintaining an open mail relay invites senders of mass unsolicited commercial e-mail to exploit the server by using it for spamming. Failure or refusal to take appropriate steps to close an open mail relay on Rapid Systems’ network is grounds for temporary suspension or permanent termination of service.
Quotes
Any changes to a service or services that are different from your original signed quote will require an updated signed quote. These quotes must be signed by an authorized person. From time to time we will make revisions to our services and the policies relating to the Service. We will provide notice of such revisions by posting revisions to this Website. By signing your quote you agree to visit the website periodically to review any such revisions. We will provide you with at least thirty (30) days’ notice prior to the effective date of any increases to the monthly price of the Service and/or any telco taxes as they are applied to us. By continuing to use the Service after revisions are effective, you accept and agree to abide by them.
Rapid Systems 1 or 2 Year Service Agreements
Cancellation of rs|air Services by you before the initial term of the agreement ends will result in a scalar early termination fee. This early termination fee is determined by the cost differential between the non-agreement service charge and the reduced 1 year agreement service charge for the provisioned service package over 12 months. If you need to cancel your Rapid Systems rs|air service, please send a written request to Rapid Systems Customer Service at fax number (813) 236-0014 or by email to sales@rapidsys.com. We require 30 days’ notice for service cancellation. To process your cancellation request, we require that you provide the following: (1) Written request (2) Reason for canceling service. Cancellation will be effective at the end of the billing period 30 days after the notice of cancellation is received. Upon cancellation, email service will be terminated and all files stored on Rapid Systems servers will be deleted. Rapid Systems may terminate this Agreement, your password, your account, or your use of the Services for any reason, if Rapid Systems, in its sole discretion, believes you have violated the Terms of Service or if you fail to pay any charges when due. Termination notice will be by email or U.S. Mail to the address you provided for the Service.
Reporting Violations
Please send reports of any activity in violation of this Policy to: abuse@rapidsys.com. Include the full text of any offending message, with all headers containing timestamps and IP addresses, and (for unsolicited commercial e-mail) please place the subject line of the spam in the subject line of your e-mail.
Resale of Internet Service / Public Access Gateways
Using a Rapid Systems connection to provide or resell public access for resale or free is prohibited on residential accounts. Rapid Systems connections are intended for the sole use of a single family residence for “Residential” Accounts.
Security Breaches / Denial of Service
Any “denial of service” attack, any attempt to breach authentication or security measures, any release of a virus or worm, or any unauthorized attempt to gain access to any other account, host or network is prohibited, and will result in immediate service termination, which may be without notice. Rapid Systems is committed to implementing measures to ensure that its infrastructure, as well as that of its customers, cannot be exploited as platforms for denial of service attacks.
Speeds
If the Internet Service you have purchased is provided within a range of speeds (referred to herein as the synchronization rate or sync rate), the sync rate is measured between the network interface device at your home and the equipment in the telecommunication carrier’s network that provides the Digital Subscriber Line functionality. The Internet Service will be provided, if at all, at least at the lowest sync rate speed within the range. If the Internet Service cannot be provided at the lowest sync rate in the range, either you or Rapid Systems may disconnect the Internet Service without a termination charge to you. You will not receive a refund or rebate for the period during which you received the Internet Service.
If the Internet Service you have purchased has an ‘up to’ speed range (i.e. sync rate up to 384 Kbps, or up to 1.5 Mbps or is labeled as Best Effort), there is no minimum sync rate guarantee. There is no guarantee or warranty that the Internet Service will perform at the upper end of the synch rate range, nor is there a guarantee or warranty that actual throughput from the Internet to your computer (throughput speed) will be at or above the low end of the speed range. Throughput speeds associated with some or all features of the service (e.g., Usenet, email) may be limited, at Rapid Systems’ sole discretion, and such limitations will have no effect on whether the minimum speed is met.